Terms & Conditions
Effective Date: [Add Date Here]
1. Introduction
Welcome to ePoutine. These Terms & Conditions govern your access to and use of the ePoutine website, services, and platform. By accessing or using our website, you agree to be bound by these terms.
2. Platform Description
ePoutine is a digital platform that connects customers with independent home cooks and local food makers. ePoutine does not operate as a restaurant and does not directly prepare, cook, or manufacture food unless clearly stated otherwise.
3. Eligibility
You must be at least 18 years old to use this platform. By using ePoutine, you confirm that you are legally capable of entering into these terms.
4. User Responsibilities
By using ePoutine, you agree to:
- Provide accurate and complete information when submitting forms or orders
- Use the platform in a lawful and respectful manner
- Not misuse the website or attempt unauthorized access
- Respect home cooks, customers, and platform staff
5. Home Cooks & Food Preparation
All cooks listed on ePoutine operate independently. Each cook is solely responsible for food preparation, hygiene standards, ingredient sourcing, packaging, and compliance with applicable food safety laws and regulations.
6. Food Safety & Allergies
Foods offered through the platform may contain allergens such as nuts, dairy, gluten, eggs, seafood, soy, or other ingredients. Customers are responsible for informing cooks of any allergies or dietary restrictions prior to ordering.
ePoutine does not guarantee allergen-free preparation and is not responsible for allergic reactions or health outcomes.
7. Orders, Delivery & Pickup
Order availability, preparation times, delivery, and pickup arrangements may vary by cook and location. Customers are responsible for reviewing order details and inspecting items upon receipt.
8. Payments & Refunds
Payment handling, refunds, or credits may depend on the specific circumstances of each order. ePoutine reserves the right to assess and determine appropriate resolutions on a case-by-case basis.
9. Intellectual Property
All website content, branding, logos, and platform materials are the property of ePoutine unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.
10. Limitation of Liability
To the maximum extent permitted by law, ePoutine shall not be liable for any damages, illnesses, losses, or claims arising from the use of the platform, consumption of food, or interactions between users and cooks.
11. Account Suspension & Termination
ePoutine reserves the right to suspend or terminate access to the platform for any user who violates these terms, poses safety concerns, or engages in misuse of the service.
12. Changes to Terms
ePoutine may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of the platform constitutes acceptance of the updated terms.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where ePoutine operates.
14. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
ePoutine Support
Email: info@epoutine.com
Phone/WhatsApp: [Add Number Here]